FAQ
What is Bahomu?
Bahomu is an officially licensed retailer offering authentic anime, gaming, and blind box merchandise. We are authorized to distribute miHoYo products and work with top manufacturers to bring fans high-quality collectibles.
What types of products does Bahomu sell, and will new items be added in the future?
We offer a diverse range of merchandise, including collectible figures, plush toys, accessories, and blind boxes from popular anime and games. Our collection is constantly expanding, with plans to introduce new categories and fandoms as we grow.
Are all your products officially licensed?
Yes, every product sold at Bahomu is 100% officially licensed and sourced directly from trusted and authorized partners.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure options.
How long does shipping take?
Shipping times vary by location, but most orders arrive within 15–28 business days. Pre-order items may take longer depending on release schedules. For urgent orders, you can choose faster express shipping, which typically takes 2–7 days. Specific options and delivery times can be reviewed at checkout.
Do you offer pre-orders?
Yes, we frequently offer pre-orders for upcoming releases. Pre-order products will ship as soon as they are available.
Can I cancel my pre-order?
Yes, pre-orders can be canceled prior to shipment. Please contact our support team for assistance.
How can I track my order?
Once your order is shipped, you’ll receive an email with tracking details to monitor its delivery progress.
Are blind boxes refundable if I don’t get the item I want?
Unfortunately, blind boxes are non-refundable due to their random nature, but we guarantee the authenticity and quality of all items inside.
Can I return or exchange my order?
Yes, we accept returns and exchanges for items in their original condition within 30 days of delivery. Please contact our support team for assistance.
What if I receive a damaged or defective product?
Please contact our customer service team with details and photos, and we’ll assist you in resolving the issue promptly.
How do I contact customer service?
You can reach us through the“Assistant” widget on our website for quick support, or email us directly at support@bahomu.com.