Shipping Policy
At Bahomu, we aim to provide a seamless shopping experience, including reliable shipping options that suit your preferences. Please read through the following shipping information to ensure your order is delivered promptly and accurately:
Shipping Methods and Rates
We offer two shipping options to give you flexibility based on your preferences and urgency:
| Country/Region | Standard Shipping (10-20 days) | Express Shipping (2-7 days) |
|---|---|---|
| US/UK/DE | Free | $26 |
| Other Countries | Free | $30 |
- Standard Shipping typically takes 10-20 business days, depending on the destination country and customs processing times.
- Express Shipping typically takes 2-7 business days, depending on the carrier and destination.
Delivery Time Calculation
Please note that delivery time is a combination of both processing and shipping times:
Delivery Time = Processing Time + Shipping Time
- Processing Time is generally between 1-3 business days, depending on product availability and the volume of orders.
- Shipping Time depends on the shipping method selected (Standard or Express) and your location.
Please factor in both processing and shipping times when estimating the arrival of your order.
Shipping Destinations
We currently offer shipping to the following countries and regions:
- United States, United Kingdom, Germany, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Denmark, Spain, Finland, France, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, India, Indonesia, Mexico, Philippines, Romania, Vietnam, Thailand, Taiwan, Luxembourg, Turkey, Slovakia, Sri Lanka, Lebanon, Brazil, Russia, Colombia, Cyprus, Greece, Hungary, Chile, Croatia, Macau.
If your country or region is not listed, please reach out to our customer service team at support@bahomu.com to inquire about available shipping options.
Order Processing
After you place your order, we will process it within 1-3 business days. During peak periods or holidays, processing times may take slightly longer. Once your order has been dispatched, you will receive a confirmation email with tracking details.
Order Tracking
After your order has shipped, we will send you an email with a tracking number. You can use this number to monitor your shipment through our website or directly through the carrier’s tracking page.
Shipping Delays
While we aim to ensure that your order reaches you on time, some external factors may cause delays in shipping. These can include:
- Customs Processing: International orders may experience delays in customs.
- Weather Conditions: Severe weather can disrupt carrier schedules.
- Holidays and Peak Seasons: Shipping delays may occur during holiday periods due to high order volumes.
If any of these factors cause delays, we appreciate your understanding and patience. Please don’t hesitate to contact us if you have any concerns about your order’s status.
Customs and Import Duties
For international orders, customs fees, duties, or taxes may apply once your package reaches the destination country. These charges are the responsibility of the recipient and are not included in the price of the product or shipping fees. We recommend contacting your local customs office to inquire about potential fees before placing your order.
Undeliverable Packages
If your package is returned to us due to an incorrect address, failure to claim the package, or unpaid customs duties, we will notify you and offer a reshipment option. Please note that the customer will be responsible for the reshipping fees in case of undeliverable packages.
Shipping Issues or Damages
If your order is delayed, lost, or arrives damaged, please contact our customer service team at support@bahomu.com within 7 days of receiving your order. We will assist you in resolving the issue and ensure that you are satisfied with your shopping experience.
Contact Us
For any questions or concerns regarding shipping, feel free to contact our support team at support@bahomu.com. We are here to assist you and ensure a smooth shopping experience.
Thank you for choosing Bahomu!